Job Description

Company: Voice Exchange
Location: 100% Remote
Job Type: Full-Time (38 Hours/Week)
Compensation: $30.00/hour (Paid training included)

About the Role:

Voice Exchange is seeking a highly skilled and independent Registered Nurse to join our Nurse Triage Call Center. In this full-time, fully remote position, you will serve as the critical first point of contact for patients requiring immediate medical guidance.

Utilizing industry-gold-standard Schmitt-Thompson protocols and our intuitive Keona software platform, you will conduct thorough telephone assessments, prioritize patient needs, and direct them to the appropriate level of care. We are looking for the absolute best—a critical thinker who excels in a fast-paced telehealth environment and values clinical excellence.

This position is designed for a nurse seeking a non-traditional schedule with mid-week days off. The schedule is set and requires availability for the following shifts (All times listed in CST):

• Monday: 4:00 PM – Midnight
• Tuesday: 4:00 PM – Midnight
• Friday: 4:00 PM – 8:00 PM
• Saturday: 8:00 AM – 5:00 PM
• Sunday: 8:00 AM – 5:00 PM

What We Offer:
We value our nursing staff and provide a robust compensation and benefits package to support your professional and personal well-being:

• Competitive Pay: $30.00/hour, including fully paid training hours.
• Healthcare Benefits: Comprehensive health coverage.
• Retirement: 401(k) plan with a 3% company match.
• Continuing Education: Full annual CME hours covered to maintain your clinical edge.
• Licensure Support: Complete financial reimbursement and administrative support for obtaining non-compact state nursing licenses required for our service areas.

Key Responsibilities:

• Perform comprehensive, protocol-driven telephone triage using Schmitt-Thompson guidelines.
• Accurately and efficiently document all patient encounters within Keona software.
• Provide clear, empathetic, and evidence-based home care advice or direct patients to the appropriate emergency, urgent, or primary care settings.
• Maintain a quiet, HIPAA-compliant remote workspace.

Qualifications & Requirements:

• Licensure: Must possess an active, unrestricted Compact Nursing License (eNLC).
• Flexibility: Must be willing to obtain and maintain additional nursing licenses in non-compact states that Voice Exchange serves (all fees reimbursed by the company).
• Experience: Minimum of 2 years of clinical nursing experience. Previous telephone triage, ER, or ambulatory care experience is highly preferred.
• Technical Skills: Comfortable navigating telehealth software, electronic health records, and working in a fully digital environment.
• Skills: Exceptional communication, autonomous decision-making, and critical thinking abilities without visual patient cues.

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