At Chatham Oral Surgery, the Patient Experience Specialist will interact with our valuable patients by addressing inquiries and resolving complaints. You will be able to connect with a patient in a very short time frame, hear the patient and ensure they walk away from the phone call satisfied that they have the best information possible. The best person for the position would be able to carry on a conversation with our patients and also keep the phone call moving. Yes….it is an art. If you feel like you have the skills to accomplish this, then please apply!! We are looking for efficient, knowledgeable team members that truly care for the people they interact with, everyday.
The first thing you should know is that we believe in showing how valuable our team members are to this practice. Without our team, this office would not be here…each person is worthy of every benefit that is provided!
Supervisory Responsibilities:None
Duties/Responsibilities:
Interacts with patients via telephone, text, email, online chat, or in person to provide support and information on Chatham Oral Surgery’s services, Doctors, scheduling and billing.
Collects information and schedules new and existing patient appointments for oral surgery, consultations while answering questions about upcoming post-op visits.
Fields patient questions and complaints; when the issue is beyond the specialist’s current knowledge, forwards to the assigned specialist or other appropriate team members.
Ensures that appropriate actions are taken to resolve patients problems and concerns.
Maintains patient accounts and records of patient interactions with details of inquiries, complaints, or comments (via patient information systems)
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve patient grievances.
Proficient computer skills with the ability to learn new software.
Strong relationship building skills.
High school diploma or equivalent.
patient service experience required.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
The Good Stuff
BENEFITS:
Sam's Club Membership
Costco Wholesale Membership
Free Gym Membership
Paid Weekly
401(k)
401(k) matching
Profit Sharing
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
SCHEDULE:
8:00am - 4:00pm or 9:00am to 5:00pm
Day shift
...next provider!Also, w e're open to other relevant professionals, such as licensed vocational nurses (LVNs). Finally, we'reopen to remote providers who don't live in Austin, TX. About Us Modern Pediatrics (MP) is a primary care pediatrics practice that was...
...equitable, and beautiful future for everyone. Performs the finishing/painting of furniture units from a kit of components previously... ...Minimum Qualifications -2+ years of previous experience of wood finishing techniques such: Staining (oil and water base) Toning...
...5, Canada Employment Type: Fulltime-Regular Company Description Build bold. Deliver impact. Win together. At General Dynamics Mission SystemsCanada, were not just engineering technology were shaping the future of defence and security. Our teams design...
Founded in 1963, Everglades Equipment Group is a family owned and operated full-service John Deere dealership with 19 locations covering central and south Florida. Everglades Equipment Group serves a wide range of customers from some of the largest agricultural producers...
...Bioprocessing Responsible for driving the development and execution of marketing strategies for the Testing Bioprocessing product portfolio. Work with various key stakeholders to establish the value proposition and achieve the desired business goals for the Testing...