The Express Service Advisor is responsible for managing the customer experience in the Express Service lane. The position requires excellent communication skills with customers AND service technicians. Hourly rate plus commission based on experience Paid time-off 401k Health Insurance Flexible work environment Responsibilities * Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer * Provide concierge support for all customer inquiries, whether phone or in person, to assure the customer does not get mishandled * Distribute work between technicians efficiently * Answer technical questions about vehicle problems, warranties, services, and repairs * Maintain Customer Success Index at or above company standards * Reinforces company policies and adheres to company standards * Encourages compliance with applicable laws and regulations * Maintain good working relationship with factory(s) and foster positive employee relations Qualifications * Organized and friendly personality * Juggle multiple, sometimes competing priorities. * Be on feet most of the day * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision * Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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