Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
All potential candidates should read through the following details of this job with care before making an application.

Reliable. Team player. Multi-tasker. Critical-thinker. If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum.
As an Offline Customer Support, you’ll complete offline tasks that support our Customer Operations. In this essential, entry level role, you’ll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.

WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOST

Identifying, analyzing, and correcting errors on customer accounts within multiple systems
Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience
Completing offline and back office support tasks, such as customer mailings or call logs
Interacting with customers and coworkers to ensure accuracy of information and requests
Representing a Fortune 100 company and being part of a supportive team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you’ll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.
WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications
Education : High school diploma or equivalent
Schedule : A flexible work schedule may be required
Language : Ability to read, write, speak and understand English

Preferred Qualifications
Experience : 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience
Knowledge of : Cable industry products and services, cable billing systems (CSG/ICOMS)
Technical Skills : MS Office, computer savvy, data entry
Skills : Effective communication, multi-tasking, time management, problem-solving
Abilities : Organized, detail-oriented, adaptable, resourceful, team player, resilient
Language : Bilingual (English and Spanish)
#LI-MB10
#LI-MB10
CSU14
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. xzgxqkn Learn about Life at Spectrum.

Job Tags

Local area, Visa sponsorship, Flexible hours, Shift work

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