Job Description

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Counselor at Grand Wailea Keiki Club  to join the Recreation Team! 

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

Classification: Casual

Shift: Various (Camp runs daily from 9am - 10pm) – must be available to weekdays, weekends, and holidays.

Pay Rate:  The pay rate for this role is $25.09 and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website ,  Facebook ,  Instagram , YouTube

What will I be doing?

A Counselor for Grand Wailea Keiki Club is responsible for leading and directing children through supervised recreational activities in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Provide exceptional childcare activities for children ages 5-12 years old. Instruct poolside craft workshops. Sell snacks, and drinks at the snack shop. Greets and registers guests to camp sessions and specialty classes, providing prompt and courteous service around the camp area. Checks guests in and out of the facility. Resolves guest challenges throughout their stay in our hotel. Promotes hotel services, amenities and upsells products to the guests.

• Teach, lead, participate and interact with children ages 5–12 years old.  Occasionally work with 13-17 years old (during busy seasons).  Prepare and set-up activities. Swim and interact with children.

• Plan and create stimulating and educational activities for 5-12 years.

• Collect and process cash, credit card and room charge payments for all camp fees.

• Register arriving and departing children. Ensure registration forms are completed.

• Maintain cleanliness of facility, including vacuuming, dusting, sweeping, and mopping.

• Assist with menu schedules, serving lunch/dinner and snacks. 

• First responder in case of water rescue, medical emergency, rendering First Aid and or CPR.
• Ensure safety of guest(s), patrons, and employees.  Report accidents, injuries, and safety concerns.
• Make shave ice, popcorn and cotton candy for concession sales.
• Collect and process cash, credit card and room charge payments for all concession, workshop
• Maintain cleanliness of snack shop stand in accordance with DOH requirements, including sweeping and sanitizing equipment and items used for popcorn and shave ice production.
• Instruct guests how to make the scheduled arts & craft for the day.
• Instruct private hula lessons, lei making lessons, handmade jewelry classes and acrylic canvas painting classes

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Transfer trash and dirty linen to designated areas.

• Answering phones, taking reservations, photocopying, filing, and taking inventory.

• Balancing vouchers with daily summary.

• Assist supervisor and manager when needed.

• Advises supervisor on status of inventory and operations.

• Report all suspicious persons or activities, hazardous conditions, etc. to security department.

• Attend all mandatory meetings.

• Provide general public assistance, instruction, and/or guidance for guests.

• Any other related duties as assigned by Director/Manager.

GRAND WAILEA KEIKI CLUB SESSIONS:

• Assist with sunscreen application and washroom breaks.

POOLSIDE SNACK SHOP, WORKSHOPS

• Maintain cleanliness of craft closet, including sweeping, dusting and organizing

All candidates must have a high school diploma and at least 9 months experience working with children from the ages of 5-12 years old.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

What are the benefits of working with Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay

• Medical Insurance Coverage – for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

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