Job Description
The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank’s objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance, and staff motivation; achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships. Provides leadership, training, and supervision; delegates day to day operations to the branch personnel.
ESSENTIAL DUTIES: - Upholds, at all times, the Bank’s Core Values of: Integrity, Respect, Positive Attitude, Empowerment, Accountability, and Excellence.
- Delivers on the Bank’s tagline of “Your Best Banking Experience – Ever!” by reinforcing the application of superior customer service through own example along with appropriate follow through with involved customers and employees; actively participates in specific periodic meetings and presentations on this topic with all staff members.
- Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean, and attractive manner; recommends redecoration or major repair or redesign of floor space, as necessary.
- Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff.
- Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits; Maintains an advanced knowledge of financial industry status and trends.
- Consistently applies superior decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
- Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations.
- Contributes to the overall profitability of the branch; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budget.
- Assumes responsibility for special projects; gathers data and prepares reports for the Operations Administrator, audits, and other personnel.
- Plays a positive role in the development and growth of assigned branch staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross trained staff.
- Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the branch including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITY:
The position of Branch Manager is responsible for the supervision of 2 or more employees.
MENTAL DEMANDS: This position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
MINIMUM REQUIREMENTS: - Bachelor’s degree from a 4 college or university; or 3 years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of branch management operations, lending, and supervisory background.
- Advanced experience, knowledge and training in financial statement and tax return preparation typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas.
- Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
- Advanced experience, knowledge and training in all lending activities and terminology.
- Intermediate sales and marketing experience.
- Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority.
- Advanced loan product knowledge.
- Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
- Excellent organizational and time management skills with the ability to provide leadership, supervision, and training for 3 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
- Advanced math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
- Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
- Ability to work with no supervision while performing duties.
- Current Nevada driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
- Must be able to sit for extended periods of time, operate a computer, and telephone.
- This position requires writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Management reserves the right to change this position description at any time according to business needs.
About GBank: We began in 2007 as "Bank of George" when we opened our Las Vegas bank locations. George Washington's legacy is one of strong leadership, integrity, and dedication to community. As our foremost founding father, our namesake started something great back then. We believed a small community bank better served the needs of our clients in Southern Nevada. Though we have grown and now lend to businesses in more than 30 states, we still maintain two local branches and provide a high level of customized service to all our clients. GBank Financial Holdings Inc. (NASDAQ: GBFH) is the parent company for GBank. GBank conducts business nationally through its SBA lending activities and BankCard Services, LLC ("BCS") partnership. Launched in 2016, our FinTech Gaming Division is powering Sightline Payments Play+ Solution ( for seamless and secure pay and play that enables cashless, mobile commerce solutions for gaming, lottery, and sports betting ecosystems. This positions GBank as a financial leader in this new payments world. GBank also provides general commercial banking services with an emphasis on serving the needs of small and medium-sized businesses, high net worth individuals, professionals, and investors. The Bank offers a full complement of consumer deposit products and is focused on delivering a premium level of service.
Job Tags
Full time, Work at office, Local area